SHIPPING AND ORDERS

CAN I CHANGE MY ADDRESS OR CANCEL MY ORDER?

You can make changes to or cancel your order within 30 minutes of placing it by following the order editing link in your confirmation email or by visiting cleancause.com. Having trouble making a change? Email us at hello@cleancause.com during our business hours, Monday–Friday, 9 AM–5 PM CT, and we’ll do our best to get back to you as soon as possible.

ARE THERE SHIPPING FEES?

All subscription orders and orders over $40 are shipped free! If your order doesn't meet these requirements, then a shipping fee of $4.99 will be applied to your order.

DO YOU SHIP INTERNATIONALLY?

Right now, we currently do not offer international shipping. Stay tuned for updates, as we hope to serve more regions in the future!

WHEN WILL MY PACKAGE SHIP?

Your items will be shipped within 1–2 business days after purchase, and sometimes even sooner!

Orders begin processing shortly after they’re placed. Orders submitted on weekends or holidays will begin processing the next business day. Please note that orders of 2 cases or more may be packaged separately, so delivery times can vary slightly between shipments.

In rare cases, shipping may be delayed due to high order volume or backordered items. If that happens, we’ll keep you posted and send tracking info as soon as your order ships.

Be sure to double-check your cart before placing your order — once it’s submitted and marked as shipped, it can’t be changed.

I HAVEN'T RECEIVED TRACKING INFORMATION FOR MY ORDER. WHAT SHOULD I DO?

Please feel free to contact our team at hello@cleancause.com.

MY TRACKING NUMBER SHOWS MY PACKAGE WAS DELIVERED, BUT IT'S NOT AT MY HOME — WHERE COULD IT BE?

Occasionally, packages may be marked as delivered even though they're still en route to you. Some helpful tips are to check with a neighbor or leasing office to see if your package was left there by mistake. If you haven't received your CLEANs within 48 hours of the expected delivery date, don't hesitate to reach out to us at hello@cleancause.com, or through your SavedBy package protection email link.

WHY HAVE I ONLY RECEIVED PART OF MY ORDER?

Apologies for any misunderstanding! Please note that we can only fit up to two CLEAN cases per box. If you've ordered three cases or more, your order will be shipped in multiple boxes. Your other boxes should arrive within 24 hours of the first.

If it doesn't, feel free to contact our team at hello@cleancause.com.

MY PACKAGE ARRIVED DAMAGED. WHAT SHOULD I DO? 

Oh no! We are so sorry for the inconvenience. If you have SavedBy Package Protection added to your order, please refer to the instructions in the email sent with your order! If you do not have SavedBy package protection, please reach out to us at hello@cleancause.com with a photo so we can fix that for you. Pictures of your order are required and must be within 30 days of delivery date.

WHY ARE SOME OF MY CANS DENTED?

Dented cans can occur during shipping despite our best efforts to package orders securely, minor dents can happen during transit and do not affect the safety, quality, or taste of the beverage, as long as the can is not leaking.

We do not issue refunds or replacements for cosmetically dented cans, but if your cans arrive leaking, punctured, or significantly damaged, please email us at hello@cleancause.com, and we'll work with you to make it right.

SOMETHING'S WRONG WITH MY ORDER. WHAT SHOULD I DO?

Oh no! We'd love to get that fixed up for you. Please send an email to our team at hello@cleancause.com and include pictures of the product along with your order number and someone will reach out to help you. Pictures help us adress any issues with the warehouse and our production teams.

WHAT ARE YOUR RETURN AND EXCHANGE POLICIES?

 If you have questions about your order, or are unsatisfied with your product email hello@cleancause.com. We offer a 30 Day Happiness Guarantee.

SavedBy Package Protection

WHAT IS SAVEDBY PACKAGE PROTECTION?

SavedBy Package Protection is an optional add-on that can help cover the cost of lost, damaged or stolen packages. We do everything that we can to make sure the package gets to you, but in cases when issues arise SavedBy can help.

HOW MUCH DOES IT COST?

SavedBy varies depending on the price of your order. It will automatically calculate once you begin to add items to your cart.

DO I NEED SAVEDBY PACKAGE PROTECTION?

You don’t, but it can help speed up the process of resolving issues related to shipping. And in some cases where packages may not be covered by us, SavedBy can help where we wouldn’t be able to.

HOW DO I USE MY SAVEDBY PROTECTION?

If you have issues with your package, reach out to SavedBy directly here: https://customer.savedby.io/. Please review their policies to make sure that your package can be covered here: https://savedby.io/policies

HOW LONG DO I HAVE TO WAIT TO RECEIVE A NEW PACKAGE?

SavedBy can help send a new package within 1 business day! Sometimes it may take more, but in most cases they are very quick to resolve any issues that arise.

WILL SAVEDBY REACH OUT TO ME DIRECTLY?

SavedBy will send you an email confirmation once you have placed an order in our store that includes their SavedBy Package Protection. Keep your eye out for it! • If you have any questions for their team, or have filed a claim, they will email you directly with any questions, updates, and resolutions. Their email address is: Support@Savedby.io for general questions, and Claims@SavedBy.io for issues with packages.

SUBSCRIPTIONS

WHY SHOULD I GET A SUBSCRIPTION?

Subscribing is the easiest way to stay caffeinated and fuel recovery all year long! Our subscriptions are easy to set up and even easier to edit if you need to swap, skip, or cancel your auto-ship order. Plus, subscription orders receive free shipping and up to 20% off every order.

HOW CAN I SIGN UP FOR A RECURRING SUBSCRIPTION?

Once you've chosen your desired product, you'll have the choice to make a one-time purchase at the regular price OR opt for a subscription and enjoy up to 20% off savings.

HOW CAN I CHANGE MY SUBSCRIPTION ORDER?

Managing your shipments is a breeze with our user-friendly dashboard. Head over to the Account section of our website (cleancause.com/subscription) and enter your email address to receive your magic login link. From there, you can effortlessly pause, skip, or cancel deliveries, and even switch between flavors with just a few clicks.

CAN I SKIP A SHIPMENT?

You can update your shipment frequency or skip an order at any time through your customer portal. We offer a range of flexible options, including intervals of 2 weeks, 4 weeks, or 6 weeks.

You can access it here: cleancause.com/subscription

CAN I GET MY SUBSCRIPTION SOONER?

Certainly! Simply log in to your account and from there you can choose your new order send date. It's just that simple!

WHEN SHOULD I EXPECT MY ORDER WITH A SUBSCRIPTION?

Your items will be shipped within 3 business days after purchase, but most of the time they ship even sooner.

HOW DO I CANCEL MY SUBSCRIPTION?

Head to https://cleancause.com/account/login and you can make any changes through there. If you experience any issues please email our team at hello@cleancause.com and we can get that changed for you.

THE CAUSE

HOW CAN I HELP THE CAUSE?

So glad that you're interested in helping, we love building community. The best way to help is by signing up for a subscription for CLEAN Cause products. Your purchase supports addiction recovery!

If you have any ideas of ways you'd like to get involved to support the Cause, send your thoughts to hello@cleancause.com and we’ll get your request sent to the right team!

HOW CAN I GET INVOLVED?

Keep an eye out on our newsletters linked at the bottom of the page and follow our social media pages @CLEANCause for ways to get involved!!

DO YOU DONATE TO ANY CHARITIES OR RECOVERY ORGANIZATIONS?

Yes, all monies generated by our giveback program is given to the CLEAN Cause Foundation, a 501(c)(3) organization formed with the founding purpose to act as a trustee for giveback funds generated by CLEAN Cause, Inc.

Any donation associated with the sales of Products is not tax-deductible to the purchaser.

YERBA MATE

WHERE IS YOUR YERBA MATE SOURCED?

Our Yerba Mate is Fair Trade Certified and sourced in Brazil.

HOW DOES YERBA MATE TASTE?

Yerba Maté is a tea, but our drinks don’t taste like you’re sipping on a cup of straight-up brewed tea! We add sparkling purified water and organic fruity flavor so the bulk of the flavor you taste is refreshing, fruity, and light with a very slight tea taste on the back end.

HOW DO YOU EVEN PRONOUNCE YERBA MATE?

Yerr-buh mah-tay!

DOES YERBA MATE HAVE CAFFEINE?

Yerba Mate naturally has caffeine. Our drinks contain 160mg of naturally occurring caffeine for the entire can in or 16oz cans, and 120mg of naturally occuring caffeine in our 12oz cans.

WHAT’S THE CAFFEINE CONTENT IN YERBA MATE VS. COFFEE?

Our drinks contain 160mg of naturally occurring caffeine for the entire can - that’s slightly less than two cups of coffee.

PRODUCT INFO

ARE YOUR CANS BPA FREE?

Yes!

WHEN WILL YOU BE ADDING MORE FLAVORS?

Be the first to know about our product announcements by signing up for the newsletter on our site, and following us on Instagram! @cleancause

WHEN WILL CLEAN CAUSE BE SOLD IN CANADA, AUSTRALIA, OR INTERNATIONALLY?

We’re working hard to make this attainable. It’s not a quick process, but we’re doing all we can to be available internationally within the next year.

HOW CAN MY COMPANY BECOME A DISTRIBUTOR OR RETAILER?

Send us an email at hello@cleancause.com. We would love to connect.

INGREDIENTS

ARE YOUR DRINKS GLUTEN FREE?

We do not add any ingredients with gluten to our drinks.

WHAT SWEETENERS ARE USED IN YOUR DRINKS?

Our Low-Cal yerba mate and our Pick-Me-Up drinks use organic cane sugar, organic erythritol and a pinch of organic stevia. Our Zero-Cal drinks use only organic erythritol and organic stevia. Our Non-Carbonated yerba mate is sweetened using only certified organic cane sugar.

WHAT IS A SUGAR ALCOHOL?

For more information about sugar alcohol, check out the FDA's interactive nutrition label here.

CLEAN Cause in non-alcoholic & non-intoxicating. The sugar alcohols in our product are from organic erythritol & organic stevia - both naturally occurring sweeteners.  A sugar alcohol is named that because it is a carbohydrate that has the chemical structure of a sugar with an -OH group attached to it. However, it doesn’t contain ethanol, which is what makes something “alcoholic.” Therefore our products are non-alcoholic, non-intoxicating & contain no alcohol.  

WHAT ARE PREBIOTICS? WHAT IS COLLAGEN?

Prebiotics represent a unique form of fiber capable of serving as nourishment for the beneficial bacteria residing in your gut.

Collagen is a naturally produced protein that serves as the foundational building blocks, or like a glue, that keeps the body together.

Our Pick-Me-Ups contain 1000mg from chicory root #HappierGut, and 1000mg of grass-fed, free-range peptides #SkinJointHairSupport.